Shipping & Returns/Refund Policy
Shipping Policy
Last Updated: June 2026
Processing Times
• Ready-made items are generally dispatched within 2–5 business days.
• Custom and keepsake orders may require additional production time. Estimated timeframes will be provided during the ordering process.
Shipping Locations
We currently ship throughout New Zealand and may offer international shipping on selected products.
Delivery Times
Delivery timeframes are estimates only and may vary due to courier delays, weather conditions, public holidays, or factors beyond our control.
Tracking
Where available, tracking information will be provided once your order has been dispatched.
Incorrect Addresses
• Customers are responsible for providing accurate shipping information.
• Additional shipping charges may apply if an order must be resent due to an incorrect address.
Lost or Delayed Parcels
Once parcels have been handed to the courier, delivery is managed by the courier service. We will assist where possible in locating delayed parcels.
Returns & Refunds Policy
Last Updated: June 2026
Change of Mind
• Due to the handmade nature of our products, we do not offer refunds for change-of-mind purchases.
• Please choose carefully before placing your order.
Damaged or Faulty Products
If your order arrives damaged or contains a manufacturing fault, please contact us within 7 days of receiving your order.
Please include:
• Your order number
• A description of the issue
• Clear photographs of the product
We will assess the issue and may offer a repair, replacement, store credit, or refund where appropriate.
Custom & Personalised Orders
Due to their personalised nature, custom orders, memorial jewellery, keepsake jewellery, and products containing customer-supplied materials cannot be returned or refunded unless faulty.
Colour Variations
Please note that colours may appear differently on various screens and devices. Minor colour differences are not considered faults.
Consumer Rights
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection laws.
Custom Keepsake & Memorial Orders Policy
Custom Keepsake & Memorial Jewellery Policy
Last Updated: June 2026
At TJ Resin Jewellery, we understand that keepsake and memorial pieces often contain irreplaceable and deeply meaningful materials. We are honoured to be entrusted with your precious memories and are committed to treating every item with the utmost care, respect, and professionalism.
Materials Accepted
We can incorporate a variety of sentimental materials into custom keepsake jewellery and resin artwork, including:
• Ashes
• Hair
• Dried flowers
• Sand and shells
• Fabric fragments
• Small keepsakes and charms
• Holiday souvenirs
• Other approved sentimental items
If you are unsure whether your item is suitable, please contact us before placing your order.
Sending Your Materials
Customers are responsible for securely packaging and posting all keepsake materials.
• We recommend using tracked courier services whenever possible, especially for irreplaceable items.
• TJ Resin Jewellery cannot accept responsibility for items lost or damaged during transit to our workshop.
Quantity Required
Only a small amount of material is usually required for most keepsake pieces.
• Specific requirements will be discussed before production begins.
• Please do not send large quantities unless requested.
Care and Handling
All keepsake materials are handled with care, respect, and confidentiality throughout the creation process.
• Materials are stored securely and used solely for the purpose of creating your custom order.
Unused Materials
Where practical, unused ashes, hair, flowers, or other materials will be returned with your completed order.
• If return is not requested, any remaining material will be respectfully disposed of after your order is completed.
Design Approval
Customers are encouraged to discuss colours, styles, inclusions, and design preferences before production begins.
• Once production has started, significant design changes may not be possible.
Production Time
Keepsake and memorial orders are individually handcrafted and may require additional time compared to standard products.
• Estimated completion times will be provided when your order is confirmed.
Natural Variations
Each keepsake piece is handmade and unique.
• Small bubbles, inclusions, colour variations, and slight differences in appearance are natural characteristics of handcrafted resin artwork and do not constitute faults.
Returns and Refunds
Due to the highly personalised nature of keepsake and memorial jewellery, custom orders cannot be returned or refunded unless the product is faulty under New Zealand consumer law.
Limitation of Liability
While every reasonable care is taken when handling sentimental materials, customers acknowledge that items supplied for custom keepsake work may be irreplaceable.
• TJ Resin Jewellery’s liability is limited to the value of the custom order and does not extend to the sentimental, emotional, or intrinsic value of supplied materials.
Privacy and Confidentiality
We respect the personal nature of every keepsake order.
• Customer information and supplied materials will remain confidential and will not be shared with third parties.
• Photographs of completed pieces may only be used for promotional purposes with customer permission.
Contact
If you have any questions about our keepsake process, please contact:
TJ Resin Jewellery
Email: tracy@tjresinco.com
Website: www.tjresinco.com